Our Process
From 2 AM Emergency Call to Final Walk-Through
Nine steps. One crew. One project manager. Complete documentation for your insurance claim. Here is exactly how your restoration job runs from the moment you call.
Minute 0
You Call — We Dispatch
A real technician picks up the phone 24/7/365 — no answering service. We ask three diagnostic questions (source, severity, duration), dispatch the closest truck, and stay on the line to guide you through safety steps.
0-45 minutes
Truck En Route
While the crew is rolling, we stay on the phone if you need help locating the water shutoff, cutting power to wet areas, or deciding what to move out of the spread path. Scarborough calls typically see us in 20-35 minutes; GTA-wide is under 45.
45-75 minutes
On-Site Assessment
We confirm the source is stopped, classify the water category per IICRC S500 (Category 1 clean, 2 grey, 3 black), map moisture spread with thermal imaging and meters, and give you a clear plan before any equipment comes off the truck.
First 2-4 hours
Emergency Mitigation
Extraction starts immediately. Containment goes up around the wet area. Safety gear and antimicrobial treatment if the water is Category 2 or 3. Photos and moisture readings go into your claim file from minute one.
Day 1
Material Removal (When Needed)
For Category 2 or 3 losses, unsalvageable porous materials (wet drywall below the water line, soaked carpet padding, wet insulation) are cut out and bagged. In pre-1990 homes we test suspect materials for asbestos before demolition.
Days 1-5
Structural Drying
Commercial LGR dehumidifiers and axial fans create the drying environment. Our technician returns daily to check moisture meter readings in framing, subfloor, and remaining drywall. Equipment is adjusted as materials dry at different rates.
Day 3-7
Post-Mitigation Verification
A job is not dry until the meters confirm it. We verify all affected materials at their dry standard for two consecutive daily readings before demobilizing equipment. You get the full daily moisture log as part of your documentation.
Days 7-30 (varies)
Reconstruction
Drywall, insulation, flooring, trim, paint, cabinetry, electrical, plumbing — everything that came out goes back in. Same in-house crew, same project manager. No handoff to a separate reconstruction contractor.
Project completion
Final Walk-Through & Documentation
You walk the finished space with your project manager, we document completion with photos, and the full claim file (scope, moisture logs, material lists, photos, final invoice) goes to your insurance company. You typically pay only your deductible.
Why This Process Matters
Most restoration failures happen between steps, not within them. A plumbing company extracts water and walks away. A mitigation company dries and hands off to a reconstruction contractor. A reconstruction contractor rebuilds without knowing what was removed or why. Each handoff is a chance for something to fall through the cracks.
We structure our process to eliminate those handoffs. The same company, often the same people, handles every step from emergency dispatch to final paint. That continuity is what makes the difference between a restoration that finishes clean and one that produces follow-up calls three months later.
The documentation is equally important. Every photo, moisture reading, equipment log, and scope update flows into one claim file that goes to your insurance adjuster. That documentation is often the difference between full coverage and a contested claim.
Have a Water or Mold Emergency Right Now?
The first hour is critical. Call us now and we'll start this process immediately.